Our ODS Basic plan provides all of the necessary services as listed below. Each and every network demands these functions for proper maintenance and support. This plan features a highly successful unlimited remote remediation plan in which 90 percent of all problems are resolved remotely. Our daily administration support services take place between 6 p.m. and 6 a.m. unless otherwise noted.

• Dedicated Chief Technology Officer assigned to each client
• Guaranteed Service Level Agreement for response and resolution
• Automated Windows patch management
• Automated desktop and server optimization, and clean up
• Automated disk optimization and maintenance
• Automated spyware and adware management and updates
• Automated onsite backups for desktops and servers
• Automated offsite replication for servers (Disaster Recovery)
• Customized client support portal for ticketing and account management
• Standard—Unlimited 8 a.m.–5 p.m. Certified Help Desk manned by IT professionals
• Standard—On-demand network auditing and reporting
• Standard—Monthly executive reporting and network health report card
• Real-time manual, automated healing and recovery tools
• All required maintenance through automated scripts and/or manual intervention
• Asset management, recovery or quick replacement as needed
• Remote deletion of lost laptops or PDAs
• Annual review of technology, planning, and amrcon performance