Amrcon’s ODS Premier plan is ideal for those companies that have demanding networks that cannot afford any downtime. For a flat monthly rate, ODS Premier is a turnkey IT support plan that covers all network needs. ODS Premier provides all of the features that our ODS Basic plan provides, plus:

• Unlimited onsite support in addition to unlimited remote support
• Enhanced Service Level Agreement with the fastest response time
• A customized basic disaster recovery plan in written form for easy reference
• Advanced disaster recovery services
• Semi-annual onsite review of technology, planning, and amrcon performance
• Extended warranty for all included devices for the duration of the manufacturer
  suggested lifetime such as hard drives, fans, and power supplies

Optional Features

• 24-hour Help Desk support
• Network statistics and matrix
• Compliance and regulatory services
• Offsite real-time server replication